OwnBackup for general Salesforce errors and warnings (2023)

Invalid credentials: the service cannot connect to Salesforce

  • Reason 1:Connected blocked OAuth application
  • Solution:
    • In Salesforce--> Setup > Apps > Connected Apps > Connected Apps OAuth Usage page.
    • Make sure the Lock button next to OwnBackup for Salesforce (data service) or (metadata service) is not selected.
  • Reason 2:Salesforce IP Restrictions – IP restrictions are set in Salesforce and IP addresses of OwnBackup applications must be whitelisted in Salesforce.
  • Solution:Check the relevantOwnBackup IP addressesthey are whitelisted at the organization level and profile level of the authenticated user assigned to the service.
  • Reason 3:Custom Domain – When a custom domain is enabled and defined as the only way to log in to your organization on the Salesforce login screen.
  • Solution:Select the Custom Domain option before entering the username/password to authenticate the service. Read more aboutcustom domainConfiguration in Salesforce.

Unauthorized User / INSUFICIENT_ACCESS - Insufficient access rights to the locator ID.

  • Reason 1:No "Change All Data" permission.
  • Solution:Make sure the authenticated user has the ModifyAllData permission. Also verify that the authenticated user has proper access to the specified object and all referenced objects.
  • Reason 2:Sandbox Reauthentication: A sandbox environment was recently upgraded and now the backups are failing.
  • Solution:
    • Select the failed sandbox service, and then select the "Re-authenticate service" option.
    • Log in with the username/password of the authenticated user. If you have a custom domain, be sure to use it before entering your credentials.
    • Upon completion, a new sandbox service panel will appear on the backup page.
    • If the service does not appear on the backup page, make sure the service does not appear on the Archived tab in OwnBackup. You can unarchive it directly from the Archive page to Active Backup status.

Sorry, this Salesforce org is already taken.

  • Reason:This Salesforce org is already connected as a service to another active OwnBackup user account.
  • Solution:If you can't find the owner of this OwnBackup account or you think this message is incorrect, please contact support.

Invalid query locator

  • Reason 1:The user is requesting too many threads (maximum 10) at any given time.
  • Solution:
    • Assign an authenticated user to OwnBackup and avoid using other requests from the current authenticated user for other Salesforce requests.
    • Consider dedicated separate authenticated users for OwnBackup data and metadata services in the same Salesforce org.
    • Salesforce "INVALID_QUERY_LOCATOR" error article link.
  • Reason 2:A sequence request initiated by OwnBackup has expired in Salesforce and is no longer responding to further queries.
  • Solution:These warnings are temporary and do not require any action and should resolve on their own.

Could not process request: OPERATION TOO LARGE

  • Reason:No View All Data and Modify All Data permissions and the query exceeded 100,000 unique IDs
  • Solution:Make sure the authenticated user has ViewAllData and ModifyAllData permissions. Also verify that the authenticated user has proper access to the specified object and all referenced objects.


  • Reason:No "View All Data" and "Modify All Data" permissions
  • Solution:Make sure the authenticated user has ViewAllData and ModifyAllData permissions. Also verify that the authenticated user has proper access to the specified object and all referenced objects.

File download limit reached/API download limit reached

  • Reason:Some of the indexed files, attachments, content documents, and content versions were not downloaded in the backups.
  • Solution:
    • The default limit is set at 5,000 files per backup, which can be increased to 300,000 files. WatchThis articlefor more information on setting limits.
    • Check API consumption in Salesforce: Setup > System Overview > API Requirements. Check the maximum number of calls your organization allows in 24 hours.

Some objects could not be saved:authentication provider(for the metadata service).

  • Reason:Whataut. manage suppliersThe definition is set to "Increase session to high security"(in Settings->identity verification)
  • Solution:
    1. In Salesforce, go to: Settings > Apps > Connected Apps > Use OAuth for Connected Apps page.
    2. click"install" for OwnBackup forSalesforce Metadata Application\Salesforce Sandbox Metadataapp.
    3. After installation, clickManage app policiesand edit the app.
    4. navigate toHigh security session requiredand checkRaise the session level to high securityand click Save.
    5. Go to: Settings > Session Settings > Session Security Levels and checkMulti-factor authentication&User passwordmoved to theHigh securitylist.
    6. Go back to your OwnBacup account andre-authenticatethe service.


  • Reason 1:The Salesforce org does not support API access. API access is available to Enterprise, Unlimited, Performance, and Developer Edition organizations. In this scenario, the data service is backed up successfully, but the metadata service fails with this error message.
  • Solution:Contact Salesforce Help Desk if you think your organization should have access to the API and you get an API_DISABLED_FOR_ORG error
  • Reason 2:The authenticated user has not activated the API function.
  • Solution:


  • Reason:This Salesforce error is typically returned when the API quota has been exceeded.
  • Solution:
    • Check API consumption in Salesforce: Setup > System Overview > API Requirements. See the maximum number of calls your organization allows in 24 hours for REST and bulk.
    • Contact Salesforce Help Desk if you think your org should have enough API counts in the time period after you receive this message. more on that pleaseread here.

QUERY_TIMEOUT "Salesforce Error: QUERY_TIMEOUT Your query request has been running too long"

  • Reason 1:The object is too large to query via the REST API and you must use the bulk API.
  • Solution:Configure Bulk API Limitsfrom the Service Options screen.
  • Reason 2:When Unlisted Chatter Groups is enabled and permission is not granted. Feed items and feed attachments are specific objects that are vulnerable to this bug.
  • Solution:Activate themanage unregistered groups, Permission for the authenticated user's profile.

Mass PK error: internal script error

  • Reason:one optimizedThe object queried from the bulk API via the primary key chunk method is in error and was not protected.
  • Solution:Contact OwnBackup support for further investigation.

Service backup failed: API is disabled for users

(Video) OwnBackup in 90 Seconds

Service backup failed:INSUFFICIENT_ACCESS: ModifyAllData or ModifyMetadata permissions are required

  • Reason:No "Change All Data" permission.
  • Solution:

Service backup failed - Cconnected applications connected_applications fail Bulk batch ended with status Error and message: InvalidBatch: Error processing query: INSUFFICIENT_ACCESS: Insufficient access rights to locator ID.

Cannot get metadata object

  • Reason:Sometimes the Salesforce Metadata API fails to query certain metadata objects.
  • Solution:These warnings are temporary and do not require any action and should resolve on their own.

Insufficient access to the specified data category

  • Reason:In Lightning for Salesforce, data categories are used in communities. A specific category is marked as invalid.
  • Solution:
    • Log in to Salesforce > Settings
    • Go to quick search and look for "data categories". Check the category groups and check which categories are marked as active/inactive.
    • Make sure that the data categories that should be active are marked as active so that communities can be retrieved via the API and accessed by the authenticated user of the service.

sObject not sorted by ID:

  • Reason:OwnBackup uses the REST API to request data from Salesforce, which is sorted by record ID when using the Compare, Restore, and Replicate tools. Certain objects cannot be sorted due to Salesforce limitations, so they are excluded from these tools.
  • Solution:
    • The respective sObject cannot be sorted.
    • The object is still backed up and available in the backups.

Mass Messaging Sessions Failed: Salesforce Error

  • Reason:That's aKnown Salesforce issue that can be encounteredhere.
  • Solution:Under Administrative Permissions, enable Access to chat entries for the authenticated user.

You have reached the API download limit for this service

({} files downloaded from {} available files)

  • Reason:API limit reached. OwnBackup downloads a number of files (up to the API limit). OwnBackup downloads only new and changed files.
  • Solution:The remaining files will be downloaded the next day once the daily API limit is reset.

Content Docs: Salesforce Error: Invalid Character Encoding.

  • Reason:ANo UTF-8Characters were used in a content document that is incompatible with the Salesforce API.
  • Solution:Solution: Contact OwnBackup support for a list of corrupted IDs. Check and remove the corrupted files to fix this error. For more information, see Salesforcehere.

Timeout Error too many errors in request #1-Warning for "Knowledge item versions" and "Knowledge KAV"

  • Reason:Due to lack of permissions for the authenticated user.
  • Solution:Grant the authenticated user the following permissions:
    • See draft articles
    • View Archived Articles
  • If the error persists, contact OwnBackup support

Too Many Requests – The user sent too many requests in a given period of time.

  • Reason:A query was unable to archive multiple records and therefore stopped archiving activity.
  • Solutions:Disable the validation trigger or rule that prevents the policy from deleting these records.
  • If the problem is caused by a dependency, first archive the referenced dependency before archiving this log.

Cannot write to memory. Check your key management service.

(Video) OwnBackup Secure — Strengthen Your Salesforce Security Posture

  • Reason:The AWS KMS configuration does not allow write permissions to the provided key or alias.
  • Solution:Contact your AWS expert to verify the KMSand user configuration.


  • Reason 1:INVALID_CROSS_REFERENCE_KEY: Record Type ID - This ID value is invalid for the user. The authenticated user does not have the correct permission for the record type.
  • Solution:Make sure that the authenticated user has the correct permission for the record type specified in the error.
  • Reason 2:INVALID_CROSS_REFERENCE_KEY: Invalid Cross Reference ID: Parent record is not included in the replication job or permissions issues for the parent object or a lookup relationship is not included in the replication job.
  • Solution:Make sure the parent object is included in the replication job. Verify that the authenticated user has access to the primary record referenced in the error. If the relationship is a lookup, make sure the parent object is included in the replication job.


  • Reason 1:This error occurs in Salesforce when at least one record references a deleted record in the target org.
  • Solution:Make sure the record doesn't reference a deleted record (which could also be the record's parent record) in the destination organization.solution 2: If you have manually deleted sandbox data since the last initialization,OwnBackup may not be aware of these changes. In order for OwnBackup to know which records exist in the selected sandbox, you must run a reindex process by clicking Seed in the Template Builder and following the steps in the Seed popup. You can choose whether to index template objects (recommended) or all target objects. Indexing all targets increases initialization duration.


  • Reason:Occurs when an object has a trigger and the data being updated or created causes the trigger to execute and fail. More specifically, it's called an unhandled exception.
  • Solution:
    • Modify Apex code to handle exceptions

    • Disable the trigger (you may need to contact the vendor if the trigger is part of a managed package

    • Exclude records that cause the trigger to run

INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST:Status: Invalid value for restricted picklist field

  • Reason 1:In the destination org, the value selected in the source environment is not activated. This can be a common mistake as environments evolve over time and change the possible picklist values ​​to choose from during record creation.
  • Solution:If objects in the source environment have multiple record types enabled, the value for the record type in the destination environment must also be enabled.
  • If the object does not have a record type enabled, the object's picklist value must be enabled in the target environment.
  • Reason 2:The source organizational record contains a picklist value that is no longer active. This will prevent you from successfully restoring and inoculating the data. Clean the data and update the value to a current active value.
  • Solution:Go to Settings, <Object>, Fields and Relationships, select the PL field and note the inactive values.


  • Reason:The registry owner in the source environment is disabled in the target environment.
  • Solution 1:Enable the Set audit fields and update records with inactive owners permission.After enabling this setting, create a permission set or edit the authenticated user's profile and grant the "Update records with inactive owners" permission.You can enable this permission as followsSalesforce knowledge article.
    Solution 2:Activate the record owner in the target environment.


  • Reason:Salesforce found a matching value in a unique identifier field when inserting/updating a record.
  • Solution 1:Eliminate duplicate records on the destination.
    Solution 2:Disable duplicate rules in your Salesforce org; seeThis article.Solution 3:If it's a partial sandbox containing records we pushed through the Salesforce update, you'll need to run a reindex process by clicking Seed in the Template Builder and following the steps in the Seed popup. This way, OwnBackup knows which data sets are present in the selected sandbox. You can choose to index the template objects (recommended) or all target objects. Indexing all targets increases initialization duration.


  • Reason:Unless all automations are disabled before the replication/seed job starts, records being seeded will not meet the requirements of the active automations to allow seeding.
  • Solution 1:Temporarily disable automations before the job starts. Once the job is complete, re-enable your automations.

    Solution 2:Modify the template or dataset of the datasets included in the replication/seed job to meet the needs of the active automations.
    Solution 3:Update source records to meet the needs of your automations.


  • Reason:Failed to activate/reactivate automations for the job object.
    1. Find permissions to manage and modify flows.
    2. Apex triggers cannot be modified.
  • Solution:Confirm that the following permissions are assigned to the integration user
    1. Author Apex.
    2. customize the app.
    3. manage the flow.


(Video) Salesforce Backup and Restore

  • Reason:Try inserting the wrong object ID into the lookup field of the target record.
  • Solution:Validate the object ID that is inserted into the lookup field of the target organization record.


  • Reason:Cannot insert a record because of an unsatisfied but required dependency. For example, a search for a parent that does not exist.
  • Solution:Check the data ingestion of the main dataset.


  • Reason:The field exceeds the field size limit. Watchhelp article.
  • Solution:Check the data in the source organization and/or update the field size limit.


  • Reason:An attempt is made to anonymize a personal account while the anonymization template contains a replacement value for the Name field that cannot be edited.
  • Solution:To anonymize person accounts, set alternate values ​​for FirstName and LastName while omitting the Name field.

INVALID_FIELD: Error deserializing on column {number}

  • Reason:A file is missing from the backup, so OwnBackup couldn't restore it during the job.
  • Solution:Check if all files/attachments are backed up in the source backup.

An error occurred while retrieving statistics from the organization store. Contact support and provide the following error code: 10076#10035#10200

  • Reason:Authentication token revoked or IP access to file backend servers blocked.
  • Solution 1:Check if Archive is correctly installed viaThis article.
  • Solution 2:Check IP restrictions and make sureAccess to file serversIt's on the white list.

An error occurred during the "Validate Query" operation

  • Reason:The new org or updated sandbox is not fully configured.
  • Solution 2:Check if Archive is correctly installed viaThis article.

Query timeout: [{"message": "Your query request took too long", "errorCode": "QUERY_TIMEOUT"}]

  • Reason:The created policy has reached Salesforce query restrictions and cannot be executed for one or more reasons, e.g. B. because the limit is too high, the range is too large, or the request queries too many tables. This happens when the query exceeds the 120 second query time limit in Salesforce.
  • Solution:Lower the limit or reduce the number of items queried. Test a problematic query in the Workbench to ensure it runs within 120 seconds.

Too_many_failures: error limit exceeded

  • Reason:A query was unable to archive any records due to a trigger, dependency, or validation rule.
  • Solution:Disable the validation trigger or rule that prevents the policy from deleting this record.

    If the problem is caused by a dependency, first archive the referenced dependency before you can archive this log.

Error, the record is considered hot data because it was modified in the last 90 days

  • Reason:Hot data is any data that has changed in the last 90 days. This is a protection mechanism that can be manually reset from its default "on" state.
  • Solution:Disable hot data protection from the file settings on the application home page and run the policy again.

UNSUPPORTED_APEX_TRIGGER_OPERATION', 'message': 'Apex Event Trigger cannot handle batch operations on recurring events.'

  • Reason:Recurring tasks are not supported.
  • Solution:When archiving a task object, configure the query to avoid this, e.g. e.g.: "Select the task ID, where LastModifiedDate < LAST_N_DAYS: YIsRecurrence= incorrectLimit 1000"

INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY:Insufficient access rights for cross reference ID: [other record ID]

  • Reason:The unarchive requires a reference to the previous record and cannot be accessed by the authenticated user.
  • Solution:Check if the referenced record exists. If the record exists, check the authenticated user's permissions for the record. Make sure the authenticated user has the ModifyAllData permission. If the error persists, please contact OwnBackup support.

You cannot specify a version for the sf_com_apps namespace because that namespace is not installed in your organization

(Video) OwnBackup Secure — Reduce Data Security Vulnerabilities

  • Reason:Make sure the Salesforce Connected Apps package is installed before you install the OB file package.
  • Solution:
    • Before installing the OwnBackup Archive app, 'Salesforce Connected Apps' version 1.7 must already be installed in your environment. To verify that you installed the latest version of the app, go to Settings > Installed Packages and look for "Salesforce Connected Apps."
    • If the package does not appear in your installed packages, simply install the app by adding the following string after the Salesforce URL for your instance: https://mysalesforceurl.com/packagingSetupUI/ipLanding.app?apvId=04t30000001DUxx

Error inserting/updating policy Upsert failed. First exception on line 0; First error: STORAGE_LIMIT_EXCEEDED, storage limit exceeded: []

  • Reason:Your Salesforce environment has exceeded its limits and new records cannot be created.
  • Solution:Manually delete some records to allow Archive to create the archive policy record.

Connection reestablishment by the ConnectionAborted peer

  • Reason:The issue may be caused by temporary connection issues with Salesforce. The file tries to run it again but gets the same error. Archive runs the policy on schedule (daily/weekly/monthly).
  • Solution:
  1. Repeat the process.
  2. Wait for the next policy to run.
  3. Reduce the number of searches in the policy (if possible from a business point of view).
  4. Split the policy if it contains lookups. Add other policies whose root objects are the search child objects.
  5. If all of the above measures do not resolve the error, please contact support. There may be an internal optimization that reduces the likelihood of Salesforce throwing this error.

Integration user has limited permissions

  • Reason:permission, concessionMissing access to query storage details using the tools API.
  • Solution:Add one of the following permissions:
    • API enabled
    • See installation and configuration, and multi-factor authentication
    • Manage multi-factor authentication in the API

FIELD_CUSTOM_VALIDATION_EXCEPTION: You do not have permission to delete this email, sobject_id: None

  • Reason:

    When unarchiving, Salesforce may find data validations such as B.: validation rules, restricted pick list, duplicate rules, etc. In addition to this error message, you may see additional text with:validation Rule Message,sf_delete_error_message_object: Status code.

  • Solution:Disable validation rules.

FIELD_CUSTOM_VALIDATION_EXCEPTION: invalid value for restricted picklist field

  • Reason:

    When unarchiving, Salesforce may find data validations such as B.: validation rules, restricted pick list, duplicate rules, etc. In addition to this error message, you may see additional text with:validation Rule Message,sf_delete_error_message_object: status_code: FIELD_CUSTOM_VALIDATION_EXCEPTION, error_message: invalid value for narrowselectlist field: closed lost - account merged; Source class: UpdateOpportunityBeforeMergeAccount, sobject_id: 001C000001CVN1sIAH

  • Solution 1:
  1. Disable the restricted picklist value.
  2. Add a new value.
  • Solution 2:
  1. Check the restricted selection list option.
  2. Uncheck the new picklist value and replace it with the existing picklist value.

stopped process

  • Reason:

    The operation failed as part of the bulk delete operation.

  • Solution:Update configuration settings:
  1. Disable the permanent delete option in the file settings
  2. Disable the lookup relationship (if possible). When one of the children cannot be deleted due to the lookup relationship.


  • Reason:

    What "Enable draft emails for cases"The function is not activated.

  • Solution:To embed the email, add the option to enable email drafts:read more here

unknown exception

  • Reason:

    The operation failed for an unknown reason.

    (Video) Best Practices For Salesforce Data Lifecycle Management

  • Solution:
  1. Remove the purge and try running the policy again.
  2. Remove the search for the policy and try running the policy again.
  3. Try to delete the bad records manually.
  4. If none of the above works, please submit a case to Salesforce Support.

DELETE_OPERATION_TOO_LARGE: Cascading dereferencing of too many records

  • Reason:

    This issue is usually the result of a large number of records associated with the deleted record through a master-detail or lookup relationship..

  • Solution:

To troubleshoot performance issues when deleting records, identify and delete the related records and empty them from the Recycle Bin.keep reading


What are the limitations on OwnBackup? ›

OwnBackup recommends using the default limit of 1,000 bulk batches and increase, only as needed, by 200 batch size increments. You may review the Bulk API Batches usage in your Backup History tab within the Service.

Why use OwnBackup for Salesforce? ›

In the event of a user-inflicted data loss, OwnBackup ensures your company will avoid the high cost of recovering lost data by automatically backing up your data every day, proactively alerting you right when a data loss incident occurs, and rapidly enabling you to recover in just a few clicks.

What is OwnBackup in Salesforce? ›

OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365, and ServiceNow.

Where does OwnBackup store data? ›

OwnBackup instances and storage are available on both AWS and Azure. The service is hosted on the AWS cloud platform in the USA, Canada, the European Union, and Australia. On Azure, the service is hosted in the European Union.

Which one is the most used rule for backup? ›

The 3-2-1 backup rule has been the most effective approach in data protection for decades. By keeping three different copies of your data, stored on two storage media with one kept offsite, you significantly reduce the chances of losing all of your data.

Which of the following items Cannot be included in a backup? ›

This type of data need not be preserved for backups or when migrating document vaults to a new server computer.
  • Search indexes.
  • Image thumbnails.
  • Document preview files.
  • Logs.

What are OwnBackup capabilities? ›

Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers organizations worldwide to manage and protect the mission-critical data that drives their business.

Who are OwnBackup competitors? ›

Top 10 Alternatives to OwnBackup
  • Druva Data Resiliency Cloud.
  • Spanning Backup.
  • Odaseva.
  • Datto Backupify.
  • Acronis Cyber Protect Cloud.
  • MSP360 Managed Backup.
  • CloudAlly Office 365 Backup.
  • Redstor Backup and Archiving.

What are best practices for backing up data? ›

Best practices for backing up your data
  • Run system backup and include component backup. ...
  • Implement scripts to create the components for the cloud environment. ...
  • Export all workload components (at least those that are not part of the system backup's component export).

What are the 3 types of backups? ›

The most common backup types are a full backup, incremental backup and differential backup. Other backup types include synthetic full backups and mirroring.

What are the three 3 types of backups and restoration processes? ›

There are mainly three types of backup: full, differential, and incremental.

What are the 3 ways to backup? ›

3 Methods for Computer Backup
  1. Use an External Hard Drive. One of the simplest ways that you can backup your computer is by purchasing an external hard drive. ...
  2. Backup Your Files Online. ...
  3. Use a Cloud Storage Service. ...
  4. Back It Up.
May 10, 2017

Is OwnBackup Hipaa compliant? ›

Through Blockchain Verify, OwnBackup can help you meet compliance and regulatory objectives for electronic storage, record-keeping, and backup integrity of regulated records in your SaaS platform. Great product and HIPAA compliant as well!

Who owns OwnBackup? ›

Alkeon Capital and B Capital Group backed the company at a valuation of $3.35 billion in August 2021.

Is OwnBackup encrypted? ›

OwnBackup Recover comes standard with state-of-the art encrypted storage of backup files, and also offers customers enhanced options for encryption and storage.

What is the golden rule of backup? ›

Here's what the 3-2-1 backup rule involves: 3: Create one primary backup and two copies of your data. 2: Save your backups to two different types of media. 1: Keep at least one backup file offsite.

What is 321 rule in backup? ›

The 3-2-1 backup strategy simply states that you should have 3 copies of your data (your production data and 2 backup copies) on two different media (disk and tape) with one copy off-site for disaster recovery. This is depicted in the figure that follows.

What is the 3 3 2 backup rule? ›

It breaks down like this: keep at least 3 copies of your data, store 2 copies on different storage media, and make sure 1 of them is stored offsite.

What are the four most common types of backup? ›

Each backup program has its own approach in executing the backup, but there are four common types of backup implemented and generally used in most of these programs: full backup, differential backup, incremental backup and mirror backup.

What does a full backup include? ›

A full backup is a complete copy of a business or organization's data assets in their entirety. This process requires all files to be backed up into a single version. It is the best data protection option in terms of speed of recovery and simplicity because it creates a complete copy of the source data set.

What are the 4 standard files in the backup directory? ›

Inside the backup directory are four standard files that contain information about the backup and the corresponding device.
Backup Directory Types
  • info. plist.
  • manifest. plist.
  • status. plist.
  • manifest. db.

What are three characteristics of a secure backup? ›

Backups should be physically protected as well as encrypted, password protected, and restricted as to the ability to recover and restore to alternate locations.

What are the common ways administrators can backup Salesforce data? ›

Native Data Backup Options
  • Data Export Service: Manual or scheduled exports of your data via the UI. Export Backup Data from Salesforce.
  • Data Loader: Manual on-demand exports of your data via the API. Export Data.
  • Report Export: Manual on-demand exports of your data via reports. Export a Report.
Jul 20, 2022

What is KPI for backup? ›

In backup and recovery, KPIs measure the performance of an IT department's backup and recovery activities against specific and measurable goals.

How many customers does OwnBackup have? ›

It's this concept that has led us to where we are today: the number one SaaS Data Protection Platform with over 5,000 customers across every industry.

Is OwnBackup a SaaS company? ›

With more than 4,700 customers, OwnBackup is a leading SaaS data protection platform for some of the largest SaaS providers in the world.

Does OwnBackup use AWS? ›

OwnBackup Powered by AWS

Through capabilities like data security, backup and recovery, sandbox seeding, and archiving, OwnBackup empowers you to proactively manage and protect the data that drives your business.

What is one of the most important things to remember when doing backup data? ›

Prioritise Security. The last thing to consider is security, but it's probably one of the most important. You can't back up all your data and leave it in a random location. Poorly secured backups leave not only a few documents open to hackers but tons of data.

What is the first step you should take when backing up your files? ›

Click Start, type backup in the Start Search box, and then click Backup and Restore in the Programs list. Click Back up files under Back up files or your entire computer. Select where you want to store the file backup, and then click Next.

What are the two most popular methods to back up files? ›

Dropbox and Box are two of the most used file sync services that also let you retain previous versions of updated files. Many cloud backup services let you use their applications and storage resources without cost for a limited amount of data -- usually about 5 GB.

What are two types of backing? ›

There are two types of offset backing: driver side, where you offset back to the left; and blind side, where you offset back to the right.

Which backup method is fastest? ›

As we've said, incremental backup is often quicker and takes less space in storage. Businesses that wish to optimize storage space and don't add vast volumes of changed data to storage since the last backup will benefit more from incremental backups.

What is the 321 rule? ›

The 3-2-1 Rule, as I like to explain it, states the following: There should be 3 copies of data. On 2 different media. With 1 copy being off-site.

What are the HIPAA requirements for data backup? ›

Data must be stored for six years and all of it must be restorable at any point. EHR data must also be recoverable during emergencies. The three plans for backup recovery are the data backup, a disaster recovery plan, and an emergency mode operations plan.

What are the 3 HIPAA security rules? ›

The HIPAA Security Rule requires three kinds of safeguards: administrative, physical, and technical. Please visit the OCR for a full overview of security standards and required protections for e-PHI under the HIPAA Security Rule.

Is Salesforce HIPAA compliant? ›

Salesforce is itself a Business Associate under HIPAA, as a provider to clients that host PHI on its servers. As such, Salesforce meets all of its obligations as a Business Associate to help its clients maintain compliance.

How much money has OwnBackup raised? ›

How much funding has OwnBackup raised to date? OwnBackup has raised $507.3M .

When was OwnBackup founded? ›

What is OwnBackup revenue for 2022? ›

OwnBackup revenue is $91.3 million

In 2022, OwnBackup revenue run rate hit $91.3M in revenue.

Which is the most secure backup strategy? ›

What is the most effective backup strategy? The standard best practice for backing up data is known as the 3-2-1 rule.

Where is OwnBackup data stored? ›

By default, OwnBackup uses cloud service provider (CSP) object storage to deliver secure, high-availability storage and server-side encryption backed by a key management service. OwnBackup uses top tier CSPs for its infrastructure needs, currently Amazon Web Services (AWS) and Microsoft Azure.

How do I make my backup more secure? ›

This article provides an easy five-step backup security measures plan.
  1. Encrypt Data and Control the Encryption Keys. ...
  2. Control the Keys to the Storage. ...
  3. Don't Let Users In. ...
  4. Create a New User for Backups Instead of Using “Admin” ...
  5. Opt for a 3-2-1 Backup Method. ...
  6. Think Ahead.

What is the rule for backing up files of systems? ›

Here's what the 3-2-1 backup rule involves: 3: Create one primary backup and two copies of your data. 2: Save your backups to two different types of media. 1: Keep at least one backup file offsite.

What are the pros and cons of backup services? ›

Gives you physical control over your backup.Requires a capital investment in hardware and infrastructure.
Keeps critical data in-house. No third party has access to your information.Needs space in your office for a rack or server room/closet, in addition to dedicated IT support.
2 more rows

What can go wrong in backup? ›

6 Extremely Common Mistakes When Backing Up Computer Data
  • 1) Backups are not checked and Maintained Regularly. ...
  • 2) Leaving software and processes running during scheduled backups. ...
  • 3) Important Data is captured in a single storage location and not backed up. ...
  • 4) Lack of room on a backup device.

What is the golden rule of backups? ›

According to the 3-2-1 backup rule, you should keep at least two backup copies to protect your data against natural disasters, accidental deletions, hardware failure, and cyberattacks.

What are 3 ways to back up data? ›

6 Data Backup Options
  • Removable media.
  • Redundancy.
  • External hard drive.
  • Hardware appliances.
  • Backup software.
  • Cloud backup services.

What is the safest backup? ›

Using a combination of the following strategies, you can start to create a safe and secure way to prevent data loss.
  1. Use an External Hard Drive. ...
  2. Use a USB Flash Drive. ...
  3. Use Optical Media. ...
  4. Use Cloud Storage. ...
  5. Use an Online Backup Service. ...
  6. Invest in a Network Attached Storage (NAS) Device.
Dec 13, 2022

What are the qualities of good backup? ›

Obviously, in the best of all possible worlds, backups would be perfectly reliable, always available, easy to use, and really fast. In the real world, trade-offs must be made. For example, backups stored offsite are good for disaster recovery, but are not always available.

Why did my backup fail? ›

Backups may fail due to missing or damaged tapes or backup disk failures. The programs that run the backups are not fool-proof and disk usage may grow beyond the capacity of the backup media. To ensure restores, it is critical to monitor backups daily, have an off-site backup and test recovering data.

How do I troubleshoot a backup failure? ›

To troubleshoot an unsuccessful backup of a volume. Make sure that the hard disk is connected to the computer, turned on, and functioning properly. Run chkdsk /f /r to fix any errors on the hard disk (/f) and recover readable information from any bad sectors (/r). For more information about running chkdsk, see CHKDSK.

How often do backups fail? ›

Backups fail for many reasons, two being from hardware and software failures. According to a recent survey by ComputerWeekly.com, the failure rate for backups is an astonishing 37%, which is why investing in professional cloud backups is crucial to your organization.

What are the main disadvantages of backing up data locally? ›

The following are some drawbacks of local backup:
  • High initial cost. In comparing cloud backup vs. ...
  • Scalability difficulties. ...
  • High maintenance. ...
  • Cybersecurity issues. ...
  • Disaster recovery issues.
Jan 19, 2023

What are the important factors to take into consideration when backing up data? ›

What are the Important Considerations of Data Backup?
  • Speed. The backup speed is one of the most important factors you should consider for your data backup. ...
  • Flexibility. ...
  • Schedule. ...
  • Reliability. ...
  • Scalability. ...
  • Security. ...
  • Looking for a Proven Data Backup Solution for Your Organization?
Dec 13, 2021


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